TERMS AND CONDITIONS

Formation of contract

These terms & conditions together with the estimate of works provided by Studio Fleur Ltd describe the services and set out the agreement between yourselves and Studio Fleur Ltd a company registered in England and Wales with company number 08896072 and registered to charge vat the current rate applicable at the point of invoice (currently 20%) on all goods and services which will apply once an appointment has been made to provide interior design and associated services with Studio Fleur Ltd.

Before procuring our services, you should read and accept these terms and conditions.

Studio Fleur Interior design obligations

Studio Fleur Ltd will endeavour to advise the client of the predicted time scales of works as soon as it is possible after the Estimates have been produced and accepted. All such dates shall be approximate only and Studio Fleur Ltd cannot be held responsible for any delays in completion beyond their control.

Studio Fleur Ltd is responsible for organising 3rd party companies (firms or individuals) to undertake certain works for the client, such as decorating, construction work, carpet fitting, electrical works, carpentry works, plumbing, blind and curtain fitting and other such works as confirmed by Studio Fleur Ltd.

In many cases, goods and materials are supplied by Studio Fleur Ltd directly to the client and we warrant that such goods and materials shall be of satisfactory quality and fit for their intended purpose.

The designer shall not make any material alterations to the agreed design proposal without the client’s prior consent.

Client Obligations

The client shall ensure that the property is accessible to the employees of Studio Fleur Ltd and any 3rd party providing services throughout the duration of works.  For houses purchased through Fleur Homes, access will be provided when possible and safe to do so during the course of construction by the housebuilder and after completion of sale by the new homeowner. 

The client will ensure that utilities such as electricity and water are available for use at the property throughout works and at no cost to Studio Fleur Ltd.

In agreeing with these terms, the client acknowledges that they are fully aware of all work proceeding and confirm they are happy with all items discussed and estimated.

Delivery of Goods and Services

Studio Fleur Ltd will not be held liable for any over-run of works or delays by 3rd party suppliers or tradespeople and sub-contractors.

Studio Fleur Ltd will contact the client one week prior to delivery of furniture and or goods or services and arrange a mutually convenient date for delivery to your home. Every effort will be made to ensure delivery is made on time; however, no refunds will be given if the delays are beyond our control. Aborted deliveries by couriers or suppliers will also incur charges to the client if the designer is waiting for their arrival.

If the client decides to collect any ordered goods from Studio Fleur Ltd office at 80, Grove Lane, Holt or take delivery of the goods at their home themselves then the responsibility for the goods thereafter is then held with the client.

Studio Fleur Ltd warrants to the client that the goods and services will be provided using reasonable care and skill.

Studio Fleur Ltd occasionally may need to store goods on the client’s behalf that have been procured prior to the scheme being ready to install and reserves the right with prior knowledge, to charge the client for storage and insurance costs. Studio Fleur Ltd has warehouse space at their offices in Holt to be used occasionally for these purposes. Studio Fleur Ltd will endeavour to deliver directly to the client’s house wherever possible in the first instance.

Third Party Suppliers

The client will form a direct contractual relationship with 3rd party suppliers, who will be responsible for managing these relationships and any financial settlements direct with the 3rd party suppliers.

If, so requested Studio Fleur Ltd may coordinate the services and financial settlements with 3rd party suppliers on their behalf, as part of the services undertaken, but the client will remain ultimately responsible for the contractual relationship with the 3rd party supplier.

Studio Fleur Ltd does not guarantee or accept responsibility for any fabric, material or article against wear or fading or for any dissatisfaction of the finished appearance of fabric, material, or article. Fabrics and other products can show variance in colour or grain, and this is typical of some natural materials. Studio Fleur Ltd cannot guarantee the performance of fabrics when hung as curtains and are not liable for movement or changes in these fabrics over time.

Payment & Billing Terms

The charge for the services of Studio Fleur Ltd is set out in the estimate document accompanying these terms & conditions or as amended or updated by Studio Fleur Ltd and communicated to the client. Costs are also scheduled into a Room by Room Cost Schedule if the job requires this service.

Estimates given by Studio Fleur Ltd in the cost schedule may be subject to change as and when suppliers increase their prices, and the client will be invoiced for the uplift in value if the price has altered between estimate and procurement.

Payments should be made by direct bank transfer or cheque. All cheques should be made out to Studio Fleur Ltd. All payments for goods are to be made in full on receipt of invoice and prior to ordering of all items. Payment for hourly rate services are to be paid on receipt of invoice which will be invoiced intermittently throughout the job.

Cancellation and Termination Policy

The client has the right to cancel this contract at any time up to the end of seven (7) working days after the day on which the contract is concluded, subject to the following provisions. A working day is any day other than weekends and bank or other public holidays.

The client does not have the right to cancel the contract if the supply of the services begins, with the client’s agreement, before the end of the seven working day cancellation period.

To exercise the right of cancellation set out above, the client must give written notice to Studio Fleur Ltd by hand, by post or email address to juliette@studiofleur.co.uk  

Following the seven-day period set out above, the client has a right to terminate the contract at any time by giving notice in writing to Studio Fleur Ltd.  The client will be liable to pay Studio Fleur Ltd for the services provided to the date of termination, including but not limited to, services already performed, goods and materials supplied or ordered on the client’s behalf and for any services that may incur cancellation fees and any costs incurred by the Studio Fleur Ltd consultants.

Termination of the contract will not affect either party’s outstanding rights or duties.

Liability

Studio Fleur Ltd shall have no liability to the client for any loss, damage, costs, expenses, or other claims for compensation arising from any information or instructions supplied by the client, which is or are incomplete, incorrect or inaccurate.

Studio Fleur Ltd shall not be liable to the client for any unforeseen loss or damages arising from the provision (or non-provision) of the services, including loss of profit or consequential loss or damage.

Neither Studio Fleur Ltd nor the client shall be liable for any failure to perform its duties under this contract due to circumstances beyond its control, including without limitation flood, fire, or other adverse weather conditions.

To enable Studio Fleur Ltd to deal with any complaint that may arise relating to the services the client must provide details of the complaint within 7 days of the supply of the relevant services.

Nothing in these terms and conditions affects any liability for death or personal injury caused by Studio Fleur Ltd negligence or for fraudulent misrepresentation or the client’s statutory rights as a consumer.

Data Protection

Studio Fleur Ltd will only use any personal information provided by the client for the purpose of providing an interior design service, or for informing the client of the availability of similar services, unless the client agrees otherwise.

The client can correct any information or ask for information about the client to be deleted by giving written notice to Studio Fleur Ltd at the following address 80 Grove Lane, Holt, Norfolk, NR25 6ED or by email – juliette@Studiofleur.co.uk

Studio Fleur Ltd protects client’s personal data. No information will ever be forwarded on to 3rd parties, suppliers and subcontractors unless agreed with the client.  Any personal data provided by the client to Studio Fleur Ltd will be stored securely with access only for staff members of Studio Fleur Ltd and Fleur Homes.

Data will never be visible to other clients of Studio Fleur Ltd or Fleur Homes.

Copyright

The copyright design right and all other intellectual property rights in any materials and other documents or items prepared or produced for the client by or on behalf of Studio Fleur Ltd in connection with our services shall belong to Studio Fleur Ltd absolutely and any such materials, documents or items shall be or remain the sole property of Studio Fleur Ltd.

Studio Fleur Ltd shall be permitted to use photographs of the client’s property which demonstrate the services provided by Studio Fleur Ltd for its own marketing purposes and will share these photographs with the client if they wish.

General

Studio Fleur Ltd may assign or sub-contract part of the contract if this is necessary for operational reasons, otherwise the contract is not transferrable by either party.

Studio Fleur Ltd will exercise care and competence and conduct their duties in a professional manner for the duration of the project on behalf of the client.

Nothing in this contract gives any right to any 3rd party to enforce any provision under the contracts (rights of 3rd parties) Act 1999 or otherwise.

These are the terms & conditions, and the contract will be subject to English law and the courts will have authority in respect of any dispute arising from the contract.